We know CATI: We’ve been doing Computer Assisted Telephone Interviewing since 43 years! Particularly for B2B studies or consumer research in developing areas, CATI leads to high response rates and representativeness.
Our CATI-Team consists of native speakers from around the globe. Together we conduct surveys for NGOs, companies and market research institutes in more than 70 countries.
Advanced Market Research from Düsseldorf, Germany.
Just ask, we answer.
We reply within 1 working day.
fast. reliable. global.
Our Expertise in CATI
600+ Interviewers
More than 600 professionally trained interviewers conduct our surveys in over 30 languages.
100% valid data
Readable, matched to your data map, and 100% validated data. No compromises on data quality.
data collection in over 70 countries
We collect data worldwide and across timezones.
fast and reliable
We always meet the clients objectives and stay inside the timeframe.
professional
CATI-Team
Our CATI-Team consists of native speakers for 30 languages.
43 years of experience
Since 1981 we are gathering data in global markets.
52 CATI-Stations
Our CATI-Center in Düsseldorf is equipped with 52 CATI-Stations.
independent
Owner-managed and independent.
ISO-certified
We are certified according to ISO 9001:2015 and ISO 20252:2019.
always available
Your project continues regardless of the respondence timezone.
Just ask, we answer.
What our clients say
We have been working with AMR for 5 years on a large and challenging 9 country CATI research among a very narrow and hard to reach B2B population. AMR has consistently proven to be a reliable and open partner.
Mathieu Capilla, Business Unit Manager, TNS Sofres (France)
We have always had a very good cooperation with AMR and we have been able to trust in them to deliver the high quality research that our clients demand.
Scandinfo, Götebor (Sweden)
Not only is AMR proactive in project scheduling, sample issues and data collection concerns, but they also provide an invaluable resource in identifying possible cultural nuance issues.
Ron Weidemann, Client Service Manager, Answers Research California (USA)
We reply within 1 working day.
CATI Projects
Traders – difficult to reach audience
A US-based financial media firm wanted to target professionals trading large volumes of block shares using EFTs. Time is literally money for these folks, but AMR used CATI to both find and engage these decision-makers.
Doctors – long CATI interviews
Medical research requiring careful recruitment of doctors, in 6 countries over 4 years, who treated hereditary angioedema. AMR conducted 60 minute IDIs with results informing a global initiative to combat the disease.
Our Partners
Our CATI-headquarter
in Düsseldorf, Germany
Our CATI-Center in Düsseldorf is equipped with 52 CATI-Stations on which over 600 interviewers conduct researches. Our international team speaks more than 30 languages natively and reaches target groups across 70 countries.
We reply within 1 working day.
Certification & Memberships
CATI Overview
Our Expertise
- Data collection in more than 70 countries
- B2B or B2C but especially skilled with B2B audiences: executives, professionals, physicians, programmers and politicians
- ISO-certified
- independent
- 24/7 available
- 43 years of experience
- fast & reliable
- 30 languages
- 52 CATI stations
- 600+ interviewers
Technical Equipment
- In-house CATI Studio with 52 stations
- CATI Software: Forsta, additionally using Quantum, Sawtooth, Confirmit, Nippo, Askia as well as Qualtrics
- Siemens HICOM telephone system with 80 in- and outbound lines
- Sytel Dialer
- CRM Tool: Salesforce
- Anti-Virus Protection: Avira
- Cisco Router Flash Firewall
- Finance Software: FibuNet
- Payment-Software: Wolters Kluwer
- Electronic Banking: db directMC
Sample sources
- samples from serious sample providers such as Dunn & Bradstreet, Bisnode, Sample Answer and Sample Solutions
Data Quality
- We guarantee that your data is readable, matched to your data map, and 100% validated and verified. There are no compromises when it comes to data quality. We implement the strictest logic and plausibility controls to ensure your data is reliable from day one.
List of countries we operate in
Africa
- Angola
- Benin
- Camerun
- Egypt
- Gambia
- Ghana
- Guinea
- Guinea-Bissau
- Ivory Coast
- Liberia
- Mali
- Morocco
- Mauretania
- Niger
- Nigeria
- Senegal
- Sierra Leone
- South Africa
- Togo
Asia
- Bangladesh
- British Indian Ocean Territory
- Brunei
- Cambodia
- China
- Hong Kong
- Indonesia
- Iraq
- Iran
- Japan
- Laos
- Macau
- Malaysia
- Maldives
- Phillipines
- South Arabia
- Singapore
- South Korea
- Sri Lanka
- Taiwan
- Thailand
- Timor-Leste
- Turkey
- United Arab Emirates
- Vietnam
Europe
- Albania
- Austria
- Belgium
- Bosnia-Herzegovina
- Bulgaria
- Croatia
- Czech Republic
- Denmark
- Finland
- France
- Germany
- Gibraltar
- Greece
- Hungary
- Iceland
- Ireland
- Italy
- Kosovo
- Liechtenstein
- Luxembourg
- Macedonia
- Malta
- Monaco
- Montenegro
- Netherlands
- Poland
- Portugal
- Romania
- San Marino
- Serbia
- Slovakia
- Slovenia
- Spain
- Sweden
- Switzerland
- Turkey
- United Kingdom (England, Northern Ireland, Scotland, Wales)
- Vatican City
North America
- Bahamas
- Barbados
- Belize
- Canada
- Costa Rica
- Cuba
- Dominican Republic
- El Salvador
- Grenada
- Guatemala
- Haiti
- Honduras
- Mexiko
- Nicaragua
- Panama
- Trinidad and Tobago
- USA
South America
- Argentina
- Bolivia
- Brazil
- Chile
- Columbia
- Ecuador
- Falkland-Islands
- French-Guyana
- Guyana
- Paraguay
- Peru
- Suriname
- Uruguay
- Venezuela
Oceania
- Australia
- New Zealand
Just ask, we answer.
CATI stands for Computer Assisted Telephone Interviewing. It is a method for conducting surveys. Calling and data processing is automated by a special software.
Questionnaires can be programmed in the CATI program. The CATI program calls the respondents, takes care of routing through the questionnaires, ensures compliance with the survey logic and stores the data. During an interview, the interviewer reads questions from the computer and enters the respondent’s answers into the computer. CATI has replaced traditional telephone interviews and is well suited for international studies.
Computer Assisted Telephone Interviewing is the current standard for telephone surveys. If you want to commission an international study in a relatively short time, where the personal interview ensures appreciation and quality, CATI is the right method.
In addition, CATI is ideal for target groups that are difficult to reach. Even in global studies, CATI retains the personal touch. Often, CATI interviews have a higher level of quality. Particularly with B2B target groups or difficult interview topics, personal attention from an interviewer can be crucial.
The biggest advantage of CATI is the interviewer: not only can he or she get respondents to participate in the interview much better than an online form, but the interview itself is of higher quality: the interviewer can ask follow-up questions, identify inconsistencies directly, make sure respondents understand the question, and give concise, clear as well as detailed answers.
On the downside, CATI can be more expensive than online surveys and take longer to prepare: Interviewers need to be trained and briefed – and for some languages, interviewers sometimes need to be recruited first.
Thanks to call technology, CATI can be deployed quickly around the world while retaining the personal touch: the face-to-face interview makes interviewees feel valued, the interviewer can convince interviewees to take part in an interview, and ensure the quality of responses during the interview.
